Tariff and Terms
| Manoir d'Andaine | ||||||||
|---|---|---|---|---|---|---|---|---|
| From 01/01/2009 |
To 20/05/2009 |
From 21/05/2009 |
To 01/07/2009 |
From 02/07/2009 |
To 26/08/2009 |
From 27/08/2009 |
To 30/12/2009 |
|
| Le Manoir incl. 7 days (£) | 499 | 770 | 850 | 690 | ||||
| Le Manoir incl. 4 days (£) | 330 | 560 | 600 | 525 | ||||
| La Maison du Carrosse (The Gite) | ||||||||
|---|---|---|---|---|---|---|---|---|
| From 01/01/2009 |
To 20/05/2009 |
From 21/05/2009 |
To 01/07/2009 |
From 02/07/2009 |
To 26/08/2009 |
From 27/08/2009 |
To 30/12/2009 |
|
| The Gite incl. 7 days (£) | 300 | 340 | 490 | 299 | ||||
| The Gite incl. 4 days (£) | 220 | 240 | 399 | 249 | ||||
Terms and conditions
1. Your booking:
You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation and if we do this, we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.
2. Deposit:
A returnable security deposit of 250 Euros for Le Manoir and 150 Euros for La Maison du Carrosse is to be paid to the key holder on arrival and will be refunded on departure, subject to the property being handed back clean and with the contents intact, complete, and in good order.
3. Paying for your accommodation:
A deposit of 25 % of the booking price is payable at the time of booking. At this point your booking becomes binding and we will issue your booking form and contract. However, we do require a signed copy of the contract. The balance of the booking cost must be received by us no later than 56 days before your arrival date. This payment must be made by cheque or bank transfer, and sent in time for the funds to be cleared by the due date on your contract. We cannot accept credit/debit card payments for the balance or breakage deposit. If you book less than 56 days before the arrival date, payment of the total cost must be made. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.
4. Cancellation of booking by you:
If you need to cancel your booking you must contact the Owners as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let, at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you.
4a. Changing the date of a booking:
Your booking may not be normally moved from one date to another once made, except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.
5. Cancellation of booking by us:
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early, you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.6. Damage to property:
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs.
Note: Never use any chemical including stain devils on carpets, floors, etc, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced.
Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.
7. Accidents, injury and personal property:
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
8. Smoking:
Le Manoir and La Maison du Carrosse are both non smoking houses. Any smoking outside the houses, guests are responsible for disposing of any cigarette ends correctly and safely.
9. Children:
Are welcome at both properties, each house has a travel cot and high chair.
9a. Extra persons and cots:
Both properties can accommodate two extra guests on the sofa bed in the lounge if required, and travel cots are provided for children.
10. Pets:
Le Manoir and Gite have a strict No Pet policy - this is for allergy reasons only.
11. Linen:
Linen is charged at £10 per person.
Extra linen is available for hire at £10.00 per person.
13. Website and advertisements:
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.holidayhomesnormandy.co.uk) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities, Occasionally problems mean that some facilities or services become unavailable, and if this is the case, we will tell you as soon as is reasonably practical, after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.
14. Arrival and Departure:
Your house will be ready for you from 4pm on the start day of your holiday; please advise us of your expected arrival time prior to your stay, so that we can arrange for our key holder to be available to greet you, give you the keys and show you around the accommodation. Please plan to vacate the property by 10.30am on the day of departure.
14a. Cleaning on departure:
You agree to keep the accommodation clean and tidy as found, and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure: cookers and ovens clean and fat-free; crockery and cutlery washed/dried and put away; obvious spills and stains removed. Any furniture moved must be restored to its original position.
Failure to meet this standard will result in a cleaning charge against your deposit.
15. Problems & Complaints:
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
Booking Terms & Conditions:
Any reference to either 'us' or 'we' in these Booking Conditions refers to Le Manoir and La Maison du Carrosse. Owners "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.